If your dog is injured or becomes
ill, and the injury or illness is of a nature where I would take my own
dog to the veterinarian, I will take your dog to the vet. If the
illness or injury is pre-existing or is due to lack of inoculation you
will be responsible for all reasonable and customary charges associated
with the veterinary care.
Although we supervise the dogs closely, it is the nature of dogs to
occasionally get into fights. We know how to stop fights and clean up
small wounds. If we see an infection beginning or the wound requires
more than simple First Aid, we will take your dog to the vet. If your
dog caused the fight (ie: attacking another dog without significant
provocation), both vet bills, your dog's and the victim's, are your
We're not a kennel, we're a camp!
That is why your dogs are not kept in individual runs or in cages. We
attempt to accept only well socialized dogs who enjoy the company of
others (both dogs and human others.)
Occasionally, a new
dog-camper arrives who is way too aggressive for our style of
boarding. And sometimes, it is a returning camper who has
undergone trauma and the owners have neglected to tell us.
Perhaps the owner didn't realize how their dog would behave away
from home, perhaps in their pursuit of a quality boarding
experience they "overstated" their dog's friendly,
We carefully screen and interview, but occasionally a dog arrives and
he or she is just too aggressive for a Town and Country experience. If a
dog becomes aggressive and is seen as a real threat to other dogs or
humans, we will separate the dog from others and attempt to make home
contact. It may become necessary and prudent to move the dog to nearby
boarding kennel. Should this occur, we will, of course, notify the owner
as soon and possible and not host that dog again.
For everyone's peace of mind, we will not accept dogs with a known
history of aggression. To help us give your dog a fun and safe vacation,
please remember to notify us of any recent home changes, emotional or
physical trauma your dog experiences between visits to Town and Country.
Because we prefer being up here with the dogs to being in the van, we
usually only travel once a week on Tuesday. You can always count on
Tuesday although we do add a second trip when we are busy.
Your charges, however, start on the first day you have booked and end on
the day you come home. If we pick up on Tuesday and you're not leaving
until Thursday, your charges start on Thursday. If you're coming home on
Sunday, that's when your charges stop. Days not charged are at a maximum
We do ask you to be realistic with your booking dates. If your flight
leaves at 6am and you need to leave your house at 4am, we ask that you
book for the day before. Likewise, if you're getting home at midnight we
to give us a return date of the following day.
Our policy is no new dogs over the Thanksgiving and Christmas holidays.
We take our maximum number of campers for these holiday periods and it
is unwise for us to board dogs that we are not familiar with yet. In
addition, because we completely book out for this season, we want to
give priority to those clients who have been with us through the year
(or years as the case may be!)
Town & Country Pet Boarding offers
your pet a unique blend of fun, love, adventure, and