- Send a little more food than you think is necessary. Your pet will be having a lot of exercise.
- Make sure your dog is thoroughly walked before pick up. It’s probably best to skip lunch so they travel as close to empty as possible, which makes their trip more comfortable.
- Label your food and leash with your dog’s name. Masking tape works well.
- Give us a current emergency contact number.
- Put a soft collar on your dog, not a choke or prong.
- Send a leash you can part with if it should be lost, damaged or chewed. Please remove all “Bags On Board” from your leash. These make wonderful play things in the car and always become unraveled and useless.
- Do Not Send Vittles Vaults, Tupperware or other hard containers
- Do not send food bowls (we have plenty)
- Do not send Beds or Bedding (again, we have plenty)
- Measuring cups.
- 40 pound bags, (20 pound maximum).
- Toys, (We’ve got a million and your pet may be possessive of their own).
- Do not send irreplaceable, expensive or high value items. We have everything your dog needs to have a great time and things may get lost or damaged.
- Do not Cry: Your dog is going to have a great time!
If your dog is injured or becomes ill, and the injury or illness is of a nature where I would take my own dog to the veterinarian, I will take your dog to the vet. If the illness or injury is pre-existing or is due to lack of inoculation you will be responsible for all reasonable and customary charges associated with the veterinary care.
Although we supervise the dogs closely, it is the nature of dogs to occasionally get into fights. We know how to stop fights and clean up small wounds. If we see an infection beginning or the wound requires more than simple First Aid, we will take your dog to the vet. If your dog caused the fight (ie: attacking another dog without significant provocation), both vet bills, your dog’s and the victim’s, are your responsibility.
Because we prefer being up here with the dogs to being in the van, we usually only travel once a week on Tuesday. You can always count on Tuesday although we do add a second trip when we are busy. Your charges, however, start on the first day you have booked and end on the day you come home. If we pick up on Tuesday and you’re not leaving until Thursday, your charges start on Thursday. If you’re coming home on Sunday, that’s when your charges stop. Days not charged are at a maximum of 4.
We do ask you to be realistic with your booking dates. If your flight leaves at 6am and you need to leave your house at 4am, we ask that you book for the day before. Likewise, if you’re getting home at midnight we ask you to give us a return date of the following day.
We’re not a kennel, we’re a camp! That is why your dogs are not kept in individual runs or in cages. We attempt to accept only well socialized dogs who enjoy the company of others (both dogs and human others.)
Occasionally, a new dog-camper arrives who is way too aggressive for our style of boarding. And sometimes, it is a returning camper who has undergone trauma and the owners have neglected to tell us. Perhaps the owner didn’t realize how their dog would behave away from home, perhaps in their pursuit of a quality boarding experience they “overstated” their dog’s friendly, well-socialized personality.
We carefully screen and interview, but occasionally a dog arrives and he or she is just too aggressive for a Town and Country experience. If a dog becomes aggressive and is seen as a real threat to other dogs or humans, we will separate the dog from others and attempt to make home contact. It may become necessary and prudent to move the dog to a nearby boarding kennel. Should this occur, we will, of course, notify the owner as soon as possible and not host that dog again.
For everyone’s peace of mind, we will not accept dogs with a known history of aggression. To help us give your dog a fun and safe vacation, please remember to notify us of any recent home changes, emotional or physical trauma your dog experiences between visits to Town and Country.
Our policy is no new dogs over the Thanksgiving and Christmas holidays. We take our maximum number of campers for these holiday periods and it is unwise for us to board dogs that we are not familiar with yet. In addition, because we completely book out for this season, we want to give priority to those clients who have been with us through the year (or years as the case may be!)